Design Construct Maintain understands how important it is for your business to have a maintenance partner you can rely on, and have offered this peace of mind to customers for many years. We have access over 500 tradesman controlled from operational bases across the UK, providing industry-leading planned and reactive building, mechanical, electrical, drainage and security solutions to a diverse range of customers.Whether you are planning a programme of work or require urgent help with an unexpected problem, you need to solve your maintenance requirements quickly and efficiently. Our fast response keeps your business running smoothly; preventing lost trading time and protecting your reputation. By listening to our customers’ individual needs, we provide a bespoke and flexible service which offers complete support 24 hours a day, 365 days a year.
Our customer service centre offers support whenever you need it – 24 hours a day, 7 days a week. We are able to give you a single point of contact with a close understanding of your business needs, removing the stress of managing your service and maintenance requirements. Activity levels are closely monitored, with our staffing adjusted for any predicted adverse weather conditions.Our thorough training programme ensures that all our customer facing staff are service and maintenance specialists, providing our customers with expertise as well as first rate customer care.All data is captured in real-time with tasks interrogated, logged, allocated and tracked through to completion. Performance is constantly monitored with internal KPI’s and we compare our data with our clients’ call centre data, to ensure that we are delivering market leading service levels when compared to similar clients in the same sector. This data is analysed and reviewed in partnership with our clients at regular contract meetings.Customers can have access to our web based online management suite, which makes it easy to monitor and control service and maintenance calls – as well as cost – at the touch of a button. In addition, we are happy to integrate our customers’ own systems for data capture and reporting into our processes.

  • Bespoke call centre with web accessible data and reporting
  • Full audit trail for cost control and security
  • Scalable call handling facility
  • Online availability of data
  • Health & Safety reporting

When your property requires emergency repair, you need expert assistance you can trust.