Our customer service centre offers support whenever you need it – 24 hours a day, 7 days a week. We are able to give you a single point of contact with a close understanding of your business needs, removing the stress of managing your service and maintenance requirements. Activity levels are closely monitored, with our staffing adjusted for any predicted adverse weather conditions.Our thorough training programme ensures that all our customer facing staff are service and maintenance specialists, providing our customers with expertise as well as first rate customer care.All data is captured in real-time with tasks interrogated, logged, allocated and tracked through to completion. Performance is constantly monitored with internal KPI’s and we compare our data with our clients’ call centre data, to ensure that we are delivering market leading service levels when compared to similar clients in the same sector. This data is analysed and reviewed in partnership with our clients at regular contract meetings.Customers can have access to our web based online management suite, which makes it easy to monitor and control service and maintenance calls – as well as cost – at the touch of a button. In addition, we are happy to integrate our customers’ own systems for data capture and reporting into our processes.
- Bespoke call centre with web accessible data and reporting
- Full audit trail for cost control and security
- Scalable call handling facility
- Online availability of data
- Health & Safety reporting
When your property requires emergency repair, you need expert assistance you can trust.